Shipping & Returns

Returns Policy

At Toy Barn, we strive to make your shopping experience as smooth as possible. Here’s everything you need to know about our returns process:

Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error (e.g., you received an incorrect or defective item), we’ll cover the return shipping costs.

Refund Timeline

Once we receive your returned item, we’ll process your refund within 3-4 business days. This timeframe includes inspecting the item to ensure it meets our return policy requirements. Please note:

The total time for your refund to appear may vary depending on your bank’s processing time (typically 5-10 business days).
Including the time for the package to arrive at our facility (5-10 business days), you can generally expect to receive your refund within two weeks of shipping the return.

How to Initiate a Return

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. Our team will quickly provide you with step-by-step instructions for returning your items.

Shipping Policy

Domestic and International Shipping

We ship to virtually any address in the world. Some products may have restrictions, and certain items cannot be shipped to international destinations. If your order has special shipping requirements, please contact us for assistance.

Free Shipping to Continental US

We are pleased to offer free shipping on all orders delivered to addresses within the continental United States. Enjoy hassle-free delivery with no additional cost for standard shipping within this region.

Shipping Estimates

When placing an order, we’ll provide estimated shipping and delivery dates based on product availability and your selected shipping method. These estimates will be displayed on the shipping quotes page at checkout.

Weight-Based Shipping Rates

Many items we sell have weight-based shipping rates. The weight of each item is detailed on its product page. To reflect shipping company policies, all weights are rounded up to the next full pound.

If you have further questions about our returns or shipping policies, feel free to reach out to our friendly customer support team for assistance.