FAQ's
Frequently Asked Questions (FAQs)
Welcome to the Toy Barn FAQ page! Here, we answer some of the most common questions to help make your experience smooth and enjoyable. If you don’t see your question answered here, feel free to Contact Us.
General Questions
What types of products does Toy Barn offer? We specialize in bulk stuffed animals, individual plush toys, and gifts for children of all ages. Our collection includes high-quality plush toys like the popular Hachibis pillow plush line and the Toy Barn® bulk stuffed animals perfect for schools, hospitals, nonprofits, and special events.
How long has Toy Barn been in business? Toy Barn has been proudly serving customers since 1987, delivering joy and comfort through our plush toys and gifts for over three decades.
Ordering and Shipping
How do I place an order? Orders can be placed directly on our website at www.toybarn.com. Simply browse our collection, add items to your cart, and proceed to checkout.
Do you offer free shipping? Yes! We offer free shipping on all orders delivered to addresses within the continental United States.
Do you ship internationally? Yes, we ship to most countries worldwide. However, some products may have restrictions depending on the destination. Shipping rates and delivery times will be displayed at checkout.
How long does shipping take? Shipping times depend on your location and the selected shipping method. For continental U.S. orders, delivery typically takes 3-7 business days. International shipping times vary.
Returns and Refunds
What is your return policy? We accept returns of new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (e.g., defective or incorrect items), we’ll also cover the return shipping costs. For more details, please visit our Returns Policy.
When will I receive my refund? Refunds are processed within 3-4 business days of receiving your returned item. Depending on your bank, the refund may take an additional 5-10 business days to appear in your account.
Products and Availability
Do you offer custom or personalized plush toys? Currently, we do not offer custom or personalized plush toys. However, our extensive collection features a variety of designs to suit different themes and events.
Are your toys safe for children? Yes, all of our products meet rigorous safety standards and are designed to be safe for children ages 3 and up.
Bulk Orders
Can I order stuffed animals in bulk? Absolutely! We specialize in bulk orders and offer a wide range of plush toys at affordable prices, perfect for schools, hospitals, nonprofits, and special events.
Do you offer discounts on bulk purchases? Yes, our bulk pricing is designed to provide excellent value. Discounts are automatically applied based on the quantity ordered. For large orders or custom quotes, feel free to Contact Us.
Support and Assistance
How can I contact Toy Barn? You can reach us via email at sales@toybarn.com or call us at (877) TOY.BARN. Our team is available Monday to Friday, 9:00 AM - 5:00 PM (EST).
What should I do if I have an issue with my order? If you encounter any issues, please contact our support team with your order number and a description of the problem. We’re committed to resolving issues quickly and ensuring your satisfaction.
Still Have Questions?
If your question isn’t covered here, we’re happy to help! Contact Us and we’ll get back to you as soon as possible.