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Policy and FAQ

Ordering

Q1. Why is there a minimum order quantity on certain items but not others?

Q2. What is your return policy?

Shipping

Q3. What shipping provider do you use?

Q4. Do you ship internationally?

Q5. How quickly will you ship my order?

Products

Q6. What is the difference between retail grade and amusement grade?

 

Ordering

 

Q1. Why is there a minimum order quantity on certain items but not others?

Some of our products are sold in cases that contain a variety of colors or styles as a convenience to our amusement industry customers. In an effort to maintain the proper ratio of variants, certain amusement grade products are only sold in sets. Each set contains one of each variety offered (as pictured on the product page).

 

Q2. What is your return policy?

If you would like to return a product you must contact our customer service department within 5 business days of receiving your order. Shipping and handling will not be refunded.

 

Shipping

 

Q3. What shipping provider do you use?

For small orders we offer shipping through FedEx or the USPS. You may select your shipping preference upon placing your order. If you have special requirements, or wish to place a large order (i.e. several cases) we also offer a variety of other options to fit your needs. Please note, due to the difficulties of assessing the shipping availability for the various sizes and weights of our items, we may use a different service than your stated preference. This is especially true for orders between one and two pounds. If this will be an issue please notify us before placing your order.

 

Q4. Do you ship internationally?

We do offer international shipments of any quantity. Please contact us directly at 1 (877) 869-2276 to coordinate your delivery.

 

Q5. How quickly will you ship my order?

All orders are shipped within 3 business days. Please contact us directly if you would like same-day shipping.

 

Products

 

Q6. What is the difference between retail grade and amusement grade?

Amusement grade products are typically manufactured for the amusement industry. You will find amusement grade products in claw machines, theme parks, and carnivals. Their cheap cost makes them well suited for the amusement industry, as well as for large promotions and events (school events, fundraisers, charities, giveaways, etc.). Although these products are loved and cherished by many, customers who are looking to give a high quality gift for a special occasion may be more interested in our retail grade products which are more commonly found in gift shops and department stores. While we demand that all of our products adhere to our high quality standards, we do offer different types of plush for different types of customers. If you have any specific questions about any of our products please contact us by phone or email and we will gladly answer your questions.

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